MICS CICS How To

3-way Calling

  1. While on a call (either an intercom call or an outside line), press Feature 3. (The Feature button either says “Feature” on it, or has the Nortel circular logo.)
  2. Place the second call. This will put the first call on hold.
  3. Press Feature 3 again.
  4. Press the button where the first call is on hold.
  5. Everyone is connected.

Button Programming

  • Feature * 0  =  Button Inquiry. Press any button to see what it’s programmed for.
  • Feature * 1  =  Program a button to call an outside number. Follow the prompts on the display.
  • Feature * 2  =  Program a button to call an inside intercom number. Follow the prompts on the display.
  • Feature * 3  =  Program fa button for a special feature code (see below).

Common Feature Codes

  • Feature *0 = Button inquiry
  • Feature *1 = outside call button
  • Feature *2 = inside extension
  • Feature *6 =    Ring type
  • Feature * 7 =   Contrast adjustment
  • Feature 0 =      Speed dial
  • Feature 3 =      Conference call (your phone + your outside line + another phone)
  • Feature 5 =      Last number redial
  • Feature 630=   Page all loudspeakers and phones.
  • Feature 74 =    Call park
  • Feature 75 =    Group pickup
  • Feature 76 =    Directed Pickup

Voicemail Feature Codes

  • Feature 980=   Leave a voice message for someone else.
  • Feature 981=   Check your voice mailbox.
  • Feature 989=   Call Record
  • Feature 986=   VM Transfer
  • Feature 987=   Voicemail Interrupt